2020年9月19日扩容说明与服务联系方式

Filez售后发表于:2020年09月14日 10:44:22更新于:2020年09月14日 10:45:23

扩容说明与服务联系方式:

1.扩容时间:北京时间,2020年9月19日,晚上23:00-23:20期间。(无论扩容是否成功,我们都将在23:20分恢复所有的服务)

2.扩容影响:在扩容操作的20分钟内,您将不能上传新的文件,新建新的目录。(我们会有值班人员,如果您遇到除此之外的其他故障,请拨打400-898-7968寻求帮助)

3.扩容前的防火墙准备:如果您使用了防火墙或者其他网络安全设备,制定了一个访问联想Filez服务的ACL(访问控制列表),在扩容前,需要进行防火墙的配置补充,将我们新的资源地址加入。请联系您的客户服务经理,获取防火墙配置详情。(如果需要,我们会有技术人员支持您的防火墙配置操作。)

如果您有其他疑问,请随时联系我们的扩容服务小组:

联想Filez 2020-9-19扩容服务支持小组,联系方式:

1.需要说明扩容过程,并提供文档说明,请联系:邹季春 zoujc@lenovocloud.com

2.无法完成防火墙配置,需要操作支持,请联系:刘炳 liubing@lenovocloud.com

3.无法判断是否需要更新防火墙配置,请联系:王铭杰 wangmj@lenovocloud.com

4.不能承受扩容影响与临时保障服务,请联系:雷丽 leili@lenovocloud.com


The details of the expansion arrangements:

1. Expansion time: UTC+8, September 19, 2020, 23:00-23:20 PM. (whether the expansion is successful or not, we will resume all services at 23:20)

2. Expansion impact: Users will not be able to upload new files or create new directories within 20 minutes of the expansion operation. (we will have a duty officer. If you encounter other faults, please call 400-898-7968 for help)

3. Firewall preparation before the expansion: if you using a firewall or other network security equipment to manage the Filez access, you have to config a new ACL to access the new IP of Lenovo Filez service before the expansion, Please contact your customer service manager for firewall configuration details. (If necessary, we will have technicians to support your firewall configuration changes.)

If you have any further questions, please feel free to contact our expansion service team:

Lenovo Filez 2020-9-19 expansion service support team, contact information:

1. If you need to explain the expansion process and provide document description, please contact Zou Jichun, email:zoujc@lenovocloud.com

2. Unable to complete the firewall configuration. Please contact Liu Bing , email:liubing@lenovocloud.com

3. Unable to determine whether the firewall configuration needs to be updated, please contact: Wang Mingjie , email:wangmj@lenovocloud.com

4. Unable to accept the impact of the expansion and need special support services, please contact: Lei Li , email:leili@lenovocloud.com